CHALLENGE: Shift a large housing department’s documentation practices from the willy-nilly, disorganized use of a shared network drive to a scaleable and highly formalized process and taxonomy.
APPROACH: Interview department leads, document business processes, map the informal folksonomy to a more-formal taxonomy for use with Microsoft SharePoint. Develop a process, documentation and governance plan for maintaining the new taxonomy and supporting multiple overlapping business processes.
RESULT: The migrated system now supports more than half a million documents behind complex, interlocking permissions for the department’s business, residential, culinary and events staffs.
