CHALLENGE: Move Boeing’s hard-copy paper documentation process for its massive 747 aircraft manuals entirely online.

APPROACH: Interview numerous key users to understand work process and document depth. Develop scaleable workflows and information architecture to suit a broad range of user skills, based on personas and detailed requirements. Validate IA/UX and turn over to devteam.

RESULT: System based on Microsoft Office SharePoint Server now supports complex workflows for thorough and accurate creation and publication of manuals reaching up to a million pages each.